Some of the personal information we hold about you may be sensitive personal data within the meaning the Data Protection Act 1998 - for example, your name, address and email etc. We will not use sensitive personal data about you other than for the specific purpose for which it has been provided to us.
Collection of Information
We may collect personal information about you from a number of sources, including:-
From you when you agree to take a service from us in which case this may include your contact details, payment method and bank details;
From you when you contact us with an enquiry or in response to a communication from us.
Use of Information
We will use personal information about you for a number of purposes, including:-
•To contact you via sources such as email, telephone, or letter. This would be with information about services or products, special offers and promotions.
•To help us to administer accounts, services and products which we offer;
•To help detect a fraud or loss;
Information we hold about you will help us to make sure that we contact you about things likely to be of relevance and interest to you.
In some circumstances, we reserve the right to conduct certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of business.
Disclosure of Information
Other companies in our Group may use personal information for any of the purposes set out above. This is limited to companies under common control to us. At the present time there are no other such Companies.
We do not sell, rent or lease mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as the Police or the Inland Revenue.
Protection of Information
We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example to check your identity when you telephone us, encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.
If you communicate with us via the internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way However, you can always send us an email at any time to change your preferences.
Monitoring Of Calls
We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means, to provide evidence of the transaction.
This Policy applies to personal information held about individuals. Generally, it does not apply to information we hold about companies and other organisations.
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